National Shipping ONLY : All orders are sent with NZ Couriers. NZ Couriers picks up from our warehouse multiple times a day.
Free Shipping New Zealand Wide *Exceptions: Stuart Island, Great Barrier Island, and other island locations may be subject to additional delivery charges. Please note we do not cover those charges. Please call us for more information on the cost of delivery to these locations.
NOTE: Boss Nutrition does NOT ship outside of New Zealand.
All orders received before 4.00pm on working days (Monday to Friday) will be packed and shipped on the same day. (Delays may occur should the product you order be sold out and we need to source from our suppliers, however if this is to happen we will make contact and advice of any delays)
Courier Delivery Time: 1 – 3 days
Delays may occur if you select signature required/live Rural or use a PO Box address
Please keep in mind, these delivery times are promised by the courier companies that we use, but sometimes there can be delays in your parcel reaching you. Remember to allow a little extra time for your order to arrive to you after a Public Holiday or if you are in a rural location.
Non Signature Deliveries
To ensure super fast delivery we use a non-signature required service for all deliveries. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package.
Boss Nutrition does not take any responsibility for lost/missing packages if you did not select the signature option.
Couriers are instructed to leave the package if there is a safe location to do so. You can also give Authority To Leave (ATL) the package at your property, i.e. front door, back door, letter box. However be aware that if the package goes missing or is damaged, the courier driver is not responsible, and we will be unable to claim on your behalf.
We cannot take responsibility for incorrectly/incomplete addresses, please carefully check your delivery details before finalising your order
Signature Deliveries
To ensure safe delivery of your item we recommended you use signature required for deliveries. This ensures you have personally received your order, however if you not home to sign for it, it keeps wondering THUGS off your goods. This means that the courier will leave a ‘Card to Call’ if you are not home to receive your package. For re-delivery please use the details on the ‘Card to Call’.
We cannot take responsibility for incorrectly/incomplete addresses, please carefully check your delivery details before finalising your order
Courier Damage: Due to of the nature of our business and our reliance on the care and professionalism of courier companies to deliver your purchase to your door you must always inspect your package prior to opening. If the product is damaged, contact Boss Nutrition immediately. This is to protect you, as every package is insured and helps us to resolve any disputes with the courier company quickly.
Track and Trace Your Order
The track and trace link is included in your shipping email. Simply click the link and youwill be taken to the live tracking details.
Alternatively, copy and paste your tracking number into the box here
Please remember, after an item has been shipped, it can take 2-4 hours for the first scan to show up on the courier website.
If your order has not been delivered, use the tracking details in your email to check the location.
If you require more information please call the courier company directly. Speaking directly with the courier company will ensure your receive your order as quickly as possible.
Contact NZ Couriers if you have any issues with the shipping of your order.
Undeliverable Packages
We rely on you to enter your address details correctly. If a order is returned to Boss Nutrition because the courier has been unable to deliver. Additional shipping charges will apply before an order is re-shipped.
